Legal
Privacy Policy
Last updated: March 2026
Privacy Policy
1. Information We Collect
We may collect information you provide directly or that is generated when you use the website, including your name, phone number, email address, shipping and billing details, order details, messages you send us, and technical usage information such as IP address, browser data, device information, and cookie-related activity.
2. How We Use and Share Information
We use personal information to operate the website, process and deliver orders, provide customer support, communicate with you, prevent fraud, maintain records, improve our services, and comply with legal obligations. We do not sell your personal information as a standalone product, but we may share relevant data with service providers such as payment processors, shipping providers, hosting and cloud providers, analytics tools, marketing services, and professional advisers where needed for their role or where required by law.
3. Data Security and External Risks
We apply reasonable security measures appropriate to a business of this type, but no website, server, network, or transmission system can guarantee absolute security. Payment information may be processed through third-party payment providers according to their own systems and policies. Subject to applicable law, we are not responsible for damage, leakage, unauthorized access, disclosure, loss, or misuse of data caused by cyber attacks, hacking, malware, infrastructure outages, failures of third-party providers, force majeure, or other events outside our reasonable control.
4. Cookies, Analytics, and Website Tools
The website may use cookies and similar technologies to keep the site functioning, remember preferences, support the shopping cart, understand traffic and usage patterns, measure performance, and improve the user experience. You can manage certain cookie settings through your browser or device, but disabling cookies may affect some website features.
5. Your Rights and Data Retention
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may ask to stop receiving marketing messages at any time. We may keep certain data for as long as reasonably necessary for order fulfillment, customer service, fraud prevention, accounting, legal compliance, dispute resolution, and legitimate business needs.
6. Changes to This Policy
We may update this privacy policy from time to time to reflect legal, operational, or technical changes. The updated version will be posted on this page and will apply from the date it is published unless mandatory law requires otherwise.
Questions?
If you have any questions or requests regarding privacy or personal data, please contact us at studio@potterybyalaa.com